1. How long does the whole process (production and shipping) take?
Your ordersFAQ

It takes us 1-3 business days to produce your order. Then, it takes additional 3-7 business days, depending on the delivery method, for your order to be dispatched and delivered by the courier company. In total it takes 6-10 BUSINESS days to produce and deliver your order.

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2. I've finished my project. Where can I redeem my voucher?
Your ordersFAQ

Once you've done your project and added it to the Cart, you can redeem your voucher code by typing the code into the "Enter discount code" text box under the name of your project in your Cart. After you've entered your code, please confirm the redemption by clicking "OK" button placed on the right. The total price of your order will change according to the value of your code.

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3. Where do I enter my promo code?
Your ordersFAQ

1. Please create a Colorland account to get started. Registration is free.

2. Choose your product, template, size and pages quantity (you can enter the Groupon code in the green box on our home page to indicate which product you have bought)

3. Upload your photos to the editor

4. Create your dream photo product.

5. Once you’re happy with your project, click "Add to Cart" button.

6. Enter your code in the "Enter discount code" box and click on "OK" button.

7. After your code has succesfully been redeemed, you can choose special add-ons and the product's quantity.

8. Continue with the order by clicking the "Order" button and add the requested shipping information.

9. Check all details in the "Summary" tab and proceed to payment, so we could start processing your order!

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4. How long does it take to print my order?
Your ordersFAQ

It takes approximately 1-3 business days, depending on the ordered product, to print your order before it's handed to the deliverer for shipping.

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5. How long does it take to deliver my order?
Your ordersFAQ

Delivery time depends on the destination country and ordered product. However, we've set the estimated delivery time for 5-7 working days (Royal Mail) and 3-4 working days (GLS). Please note that it describes only the delivery time and should be counted from the moment of product's dispatch.

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6. How do I check the status of my order?
Your ordersFAQ

You can check the delivery status by using the tracking link. You may find the link in your Order History or the e-mail that is sent automatically when the product is dispatched.

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7. Do you offer a discount on bulk orders?
Your ordersFAQ

Yes, we do offer discounts for bulk orders. To receive a discount price for your order, please use our "Bulk orders" contact form, available on the website.

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8. What's the expiry date of my voucher code?
Your ordersFAQ

Each code has its expiration date shown on the offer or on the code itself. The expiration date determines the deadline for its redemption. Please note that the expiry date of the voucher and the expiry date of a project are two separate things - unpaid projects always expire after 3 months.

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9. What are the technical requirements of the editor?
Your ordersFAQ

We kindly ask you to meet the following technical requirements of our editor:

Supported devices: desktop PC or laptop
Operational system: Windows XP/Vista/7/8/10/IOS
Internet browser: Google Chrome or Mozilla Firefox
Newest version of Adobe Flash Player

If you fulfil these requirements only partially, you should still be able to run the editor, but it may not work 100% stable.

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10. Is there a possibility to ship to a different country?
Your ordersFAQ

Yes, we've implemented this option. You can set the destination country while choosing the shipping method in the cart. Delivery cost depends on the destination country.

Please note, that once an order has been paid for, you won't be able to change the destination country.

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Get in touch

Can't find your solution in the Help Centre? Use the form below or call us directly! We look forward to assisting you!

(+44) 2034095560

Calls are charged at local rate.

 

Monday - Friday from 8:00 a.m. to 4:00 p.m.

Contact

Maximum 6 files.
30 MB limit.
Allowed types: gif jpg png svg.

 
3 + 12 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.

We do not accept complaints based on the following arguments:

  • individual customer's taste
  • the difference in colour or brightness between the final product and the colour or brightness displayed on the customer's monitor
  • discrepancies related to the aspect ratio of the graphics to the selected format, or files damaged by the user during the creation of the project (e.g. too poor image resolution or too large images)

Bulk orders

Min. 20, max. 40
Min. 28, max. 160
Min. 3
1 + 7 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.