How long does it take to realize my order?
Your ordersFAQ

It takes us 6 business days to produce your order. Then, it takes additional 3 business days for your order to be dispatched and delivered by the courier company. In total it takes 9 BUSINESS days to produce and deliver your order.

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I've done my project. Where can I redeem my voucher?
Your ordersFAQ

Once you've done your project and added it to the Cart, you can redeem your voucher code by typing the code into the "Enter discount code" text box under the name of your project in your Cart. After you've entered your code, please confirm the redemption, by clicking the "OK" button placed on the right. The total price of your order will change according to the value of your code.

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Where do I enter my promo code?
Your ordersFAQ

1. Please create a Colorland account to get started. Registration is free.

2. Choose your product, template, size and pages quantity.

3. Create your dream photo product

4. Once you’re happy with your creation, click the "Add to Cart" button.

5. Enter your code in the "Enter discount code" box and click on the "OK" button.

6. After your code was succesfully redeemed, you can choose special add-ons and the products quantity.

7. Continue with the order by clicking the "Order'' button and add the requested shipping information.

8. Check all details in the "Summary" tab and proceed to payment, so we can start realizing your order!

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How long does it take to print my order?
Your ordersFAQ

It takes approximately 6 business days, depending on the ordered product, to print your order before it's handed to the deliverer for shipping.

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How long does it take to deliver my order?
Your ordersFAQ

Delivery time depends on the destination country and ordered product. However, due to a few optimization processes, we've set the estimated delivery time for 3 working days. Please notice that it describes only the delivery time and should be counted from the moment of order dispatchement.

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How do I check the status of my order?
Your ordersFAQ

Once your parcel is sent, you should receive an e-mail notification with the invididual tracking number. You can track your parcel using this tracking number on the courier's website.

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Do you offer a discount on bulk orders?
Your ordersFAQ

Of course, we do offer a special discount for bulk orders! If you'd like to order more than 10 products, we'll be happy to propose an individual offer. In order to receive individual pricing, please contact our Customer Service team and provide them with information which product and how many pieces would you like to order.

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What's the expiry date of my voucher code?
Your ordersFAQ

Each code has its expiration date, shown on the offer or on the code itself. The expiration date determines until when the code has to be redeemed. Using a code doesn't mean placing an order - you can stil edit your project after redeeming your code. A code is considered to be unused until an order with a specified code is not ordered and paid.

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What are the technical requirements of the editor?
Your ordersFAQ

We kindly ask you to secure the following technical requirements of our editor:

  • Supported devices: desktop PC or laptop
  • Operational system: Windows XP/Vista/7/8/10/IOS
  • Internet browser: Google Chrome or Mozilla Firefox
  • Newest version of Adobe Flash Player

If you fulfill these requirements only partially, you should still be able to run the editor, but it may not work 100% stable!

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Is there a possibility to ship to a different country?
Your ordersFAQ

Yes, we've implemented this option. You can set the destination country while filling in the delivery data. Please notice, that once an order has been payed, you won't be able to change the destination country.

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Get in touch

Can't find your solution in the Helpcenter? Use the form below or call us directly! We look forward to assist you!

(+44) 2896 001048

Monday - Friday from 8:00 a.m. to 4:00 p.m.

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Bulk orders

Min. 20, max. 40
Min. 28, max. 160
Min. 3